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Our Contact details,
Funeral Flowers Oxford - 14 Territorial Way Headington Oxford OX3 8GE
Tel: 01865 806548.
Email: please use the contact form to get in touch.
Making a purchase could not be easier...
All orders for funeral flowers which are placed on our website are processed securely via PayPal UK leader in online payments. When you have placed your order online, we will receive the exact same confirmation email that you will receive which will state your completed order. This is the order sheet that we will work from so it is important that you double check this to make sure everything is as it should be.
Credit Card Security. When the order is placed at our website, credit card numbers are encrypted using 256 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.
We have set up our online funeral shop to make ordering funeral flowers as easy as possible. We appreciate you may also have questions or you might prefer to discuss your requirements over the phone, in which case please do not hesitate to call us on 01865 806548
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when payment has been processed. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Orders with a specified delivery date will be delivered on that Day.
Online deliveries can only be in the UK, when the address is not in Oxfordshire they will be passed over to one of our florist network partners. .
Please provide the funeral time when ordering
Please telephone if you have a last minute order.
If you require specific flowers please telephone at least 48 hours before delivery is required.
Once delivery has been made to the Funeral home, We obtain a signature accepting the flowers into their care they will then take responsibility for the Tribute/s to reach the final destination.
In the unfortunate event the tribute/s are damaged or stolen once delivered to the Funeral Home , Funeral Flowers Oxford are not responsible.
Orders that are cancelled within 24 hours of delivery are subject to a cancellation fee which is 50% of the order total.
Refunds may occasionally be given at the discretion of the management. Because of the perishable nature of our products you are advised to make any complaint within 1 working day of the delivery of your flowers. We always endeavour to reach an agreement with the recipient for either for a replacement or a refund depending upon the nature of complaint.
you can view our Privacy Policy Online. Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
we guarantee your complete satisfaction.
We take care of our flowers and ensure freshness and quality at all time
Getting in touch with us, if you need to reach us, please email us using the link on the store page, alternatively, you can telephone or write to us at either address shown at the top or bottom of this page.